Elevating Private Clubs to Championship Standards
We help mid-sized, high-budget private clubs and golf communities design, deliver, and sustain championship-level member experiences by aligning clubhouse and F&B performance, service standards, and leadership culture with the club’s strategic vision.
Earl Conte Jr.
Founder & Principal Consultant
“Hospitality is a Performance Discipline™. We bring five-star precision to independent private clubs.”
Hospitality is a Performance Discipline™
Exceptional hospitality does not happen by accident. Like championship golf, it is the result of intentional design and disciplined execution.
Leadership
Setting clear, unyielding operational tone.
Standards
Explicit, non-negotiable service benchmarks.
Accountability
Constructive feedback and performance tracking.
Training
Continuous skill elevation across outlets.
Measurement
Concrete metrics via baseline index scoring.
Continuous Improvement
Never settling for static status quo.
“Clubs invest heavily in course conditioning, facilities, and amenities. Members remember how they were greeted, treated, and made to feel. On Par Hospitality helps leadership teams align their operational investments with the emotional experience of their members.”
Align physical facilities with emotional touchpoints to secure member retention, dues confidence, and board satisfaction.
14+ years managing high-expectation golf resorts & private club operations.
Earl Conte Jr.
founder and principal consultant
I worked my way from cart attendant to clubhouse manager and general manager across private clubs, golf resorts, and luxury hotels. Over more than fourteen years, I’ve held leadership roles at prestigious hospitality venues nationwide.
In these environments, I led clubhouse and multi-outlet F&B operations, managed budgets and labor, trained teams on Forbes Travel Guide “Five Star” and AAA “Five Diamond” standards, and lived the daily realities of member expectations, staffing challenges, and board oversight.
On Par Hospitality exists to bring that same discipline and standard of hospitality to independent private clubs and golf communities—without requiring a luxury resort budget.
The On Par Method™
Standards are only valuable when they become behavior.
The On Par Method™ creates the language, frontline execution, leadership reinforcement, and recognition required to turn hospitality standards into everyday performance.
The Course Rating™
Diagnose the Experience
The Course Rating™ is the diagnostic entry point of The On Par Method™ — an independent evaluation of how members experience the club today, producing a clear performance proposal to make that experience consistently feel as good as your golf and facilities.
Integrated Performance System
18 Principles of Championship Hospitality™
Define the Standard.
A golf-inspired service philosophy built around 18 principles, one for every hole on the course. The principles create a common language for hospitality, helping employees and leaders understand the behaviors, expectations, and mindset behind a consistently exceptional member experience.
The Short Game™
Win the Small Moments.
Championship hospitality is often decided in the smallest interactions. The Short Game™ develops the frontline behaviors, anticipation, personalization, timing, body language, and attention to detail that transform routine service into memorable member experiences.
The Marshal™
Protect the Standard.
Training establishes the standard. Leadership protects it. The Marshal™ develops supervisors and middle managers to recognize service drift, coach in the moment, correct behavior constructively, and reinforce expectations consistently while the operation is happening.
Course Record™
Recognize What Great Looks Like.
Course Record™ turns exceptional service into something visible and worth repeating. The recognition framework celebrates employees who consistently demonstrate championship hospitality, reinforcing desired behaviors and creating a culture where outstanding performance becomes part of the club's identity.
18 Principles establishes what the standard is.
Short Game teaches employees how to execute it.
Marshal teaches managers how to protect it.
Course Record reinforces & recognizes what should be repeated.
Three Core Focus Areas
Tailored operational alignment designed to solve the exact friction points holding mid-sized, high-budget private clubs back.
1. Member & Guest Experience
- Design and refine the complete multi-touchpoint member journey.
- Strengthen service consistency, individual personalization, and member loyalty.
- Align daily staff interactions with the club's prestigious brand and strategic vision.
2. Clubhouse & F&B Performance
- Clarify gold-standard service expectations across all dining and lounge outlets.
- Improve outlet utilization, guest service flow, and labor efficiency.
- Support F&B leadership in delivering reliable, high-margin, memorable experiences.
3. Leadership & Service Culture
- Develop department heads and managers through 1-on-1 executive coaching.
- Build an authentic culture of hospitality that honors the club's rich identity.
- Embed standards and training so excellence is sustained, not episodic.
Multi-outlet service flow & labor alignment.
Elevating F&B to match course reputation.
Sustaining 5-star standards across all outlets.
Treating hospitality as a performance discipline.
The Course Rating™ Assessment
“The Course Rating™ Assessment gives your GM and Board a clear, independent picture of how members experience the club today—and a practical plan to make that experience consistently feel as good as your golf and facilities.”
Key Deliverables Included:
Typical Assessment Engagement
Low-risk entry • No long-term commitment required
- 1Pre-Work & Document ReviewReview existing standards, member surveys, and outlet metrics.
- 21.5–2 Days On-Site ObservationIn-person audit, team conversations, and real-world touchpoint evaluations.
- 3Report & Baseline HPI (Within 10 Days)Comprehensive scoring and executive report delivered fast.
- 460–90 Minute Presentation & Q&AInteractive session with GM, Executive Team, or Board.
The On Par Hospitality Excellence Framework™
End-to-end consulting, scoring, playbooks, and workshops tailored for private clubs.
The Course Rating™ Assessment
1.5–2 day diagnostic evaluating the entire member journey with independent scoring.
Hospitality Performance Index™ (HPI)
Quantitative scoring metric mapping member touchpoints into measurable KPIs.
Hospitality Performance Report™
Executive strategic summary highlighting immediate quick wins and 90-day roadmaps.
Hospitality Performance System™
Golf-inspired 6-stage operational map for continuous member journey refinement.
Hospitality Playbook™
Custom operational manual detailing exact service standards for all club outlets.
The 18 Principles of Championship Hospitality™
Core leadership principles—one for every hole on the golf course.
Supplemental Consulting & Training Services:
The 18 Principles of Championship Hospitality™
Why 18? Because every round of golf has 18 holes. Imagine beginning every operational engagement or shift briefing with one guiding principle.
“Hospitality Begins Before the Guest Arrives.”
Anticipation, pre-arrival preparation, and meticulous readiness set the foundation for seamless member experiences.
Hospitality Begins Before the Guest Arrives.
Anticipation, pre-arrival preparation, and meticulous readiness set the foundation for seamless member experiences.
Every Greeting Sets the Tone.
Warm, eye-contact eye-level greetings using member names immediately signal luxury, comfort, and belonging.
Consistency Creates Confidence.
Members feel relaxed and proud when their favorite dish, drink, or service standard is executed flawlessly every single visit.
Leaders Set the Standard.
Managers don't just enforce rules; they model Forbes Five-Star posture, attention to detail, and genuine care.
The Guest Always Leaves With a Story.
The final interaction dictates how members describe their club to family, friends, and prospective board members.
Measurable Outcomes & Impact
On Par Hospitality engagements are designed to deliver tangible operational improvements for leadership teams, boards, and members.
Member Satisfaction & Retention
Higher Net Promoter Scores (NPS) and reduced member attrition through personalized touchpoints.
Service Consistency Across Outlets
Eliminating venue-to-venue variance between main dining, golf grill, pool bar, and valet.
F&B & Ancillary Revenue
Increased outlet utilization, higher check averages, and repeatable dining engagement.
Leadership Effectiveness
Empowered managers with clear standards, constructive accountability, and high team retention.
Team Engagement & Pride
Cohesive service culture that reduces turnover and attracts top hospitality talent.
Online Reputation & Referrals
Strong word-of-mouth advocacy attracting prospective members who align with club values.
Repeat Outlet Utilization
Turning quiet dining rooms into vibrant hub spaces members actively choose over local luxury dining.
Board & GM Strategic Alignment
Clear quantitative baseline metrics (HPI™) that justify operational budget decisions.
Elevate Your Club’s Member Experience
If you’d like to explore whether On Par Hospitality is a fit for your club, I’d be glad to schedule a brief conversation about your current priorities and challenges.
Schedule a Conversation
Complete the form below and Earl will reach out within 24 hours to coordinate a consultation.